How To Use MGA's Mimecast Secure Messaging

At MGA, we’re always looking for better ways to make the complex simple, for our clients and our team alike. In a world where digital security is more important than ever, protecting your sensitive information remains one of our top priorities.

To take that commitment a step further, we’ve recently introduced Mimecast’s Secure Messaging feature, a new tool that makes it easier and safer for our team to share confidential information with you directly via email. Whether it’s a document containing a Social Security number, credit card details, or other private data, this enhanced system ensures your information stays protected from start to finish.

In this post, we’ll walk you through the essentials of using Mimecast’s Secure Messaging service, including how to access, read, and reply to secure messages, reset your password, and more, so you can feel confident every time you receive a secure communication from us.

Your Guide To Using Mimecast’s Secure Messaging

• If an MGA staff member sends you confidential information or documents containing confidential information, you will receive the following email from them (subject field will appear as “Miller Grossbard Advisors, LLP Secure Email”).

• If this is your first time receiving a Mimecast Secure Message, you will also be sent a second email with a temporary password.

• When you click to connect to the Secure Messaging service, you will be directed to the secure site where you will enter your email address and the temporary password. You will click “Log In” and then will be prompted to reset your password.

• Once logged into the system, you will see an inbox of all the messages you have received via Mimecast’s Secure Messaging system. You can read and reply to emails from within the Secure Messaging site.
• If you have previously logged in and receive a new secure message but do not remember your password, you can click on the link to request a new password. You will be prompted to enter your email address, and a link will be emailed where you can then reset your password.

Additional Questions? Call Us

If you have any additional questions while using our secure messaging feature, please don’t hesitate to reach out to your team at MGA for further assistance. We are here and happy to help.

You can reach us at 713-622-3960.